Terms of Service & PRIVACY Policy

TERMS OF SERVICE

Last Updated: 02/21/2024

Welcome to ⚔️ True Shield Experts ⚔️! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to comply with and be bound by these Terms.

1. Services Provided

⚔️ True Shield Experts ⚔️ specializes in epoxy flooring solutions, including flake and metallic epoxy systems for residential and commercial applications. We provide installation, maintenance guidance, and consultations.

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate information when requesting a quote or scheduling a service.

  • Follow all care and maintenance instructions provided for your flooring system.

  • Not misuse, damage, or alter our services or materials.

3. Payment & Refund Policy

  • Payment terms will be specified in your individual service agreement.

  • Deposits may be required before project commencement.

  • Refunds are subject to our cancellation policy and will be handled on a case-by-case basis.

4. Warranty & Liability

  • We offer warranties on specific flooring systems as outlined in your service agreement.

  • True Shield Experts is not liable for damages caused by improper maintenance, natural wear and tear, or external factors such as flooding or extreme temperature changes.

5. Intellectual Property

  • All content, logos, and designs on our website and marketing materials are the property of ⚔️ True Shield Experts ⚔️.

  • Unauthorized use or reproduction of our materials is prohibited.

6. Termination of Services

We reserve the right to terminate service agreements if a client fails to comply with payment terms, maintenance agreements, or engages in misconduct.

7. Changes to Terms

We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the new Terms.

PRIVACY POLICY

Last Updated: 02/21/2024

⚔️ True Shield Experts ⚔️ respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

  • Contact Information: Name, phone number, email address, and address when requesting a quote or service.

  • Payment Details: Processed securely through third-party payment providers.

  • Website Usage Data: Collected via cookies and analytics tools.

2. How We Use Your Information

  • To schedule and provide flooring services.

  • To send updates, promotional materials, and service confirmations.

  • To improve our website experience and customer service.

3. Data Protection & Security

  • We implement security measures to protect your personal data.

  • We do not sell, rent, or share personal information with third parties except for service-related needs.

4. Third-Party Services

  • We may use third-party platforms for payment processing, marketing, and analytics. These parties are required to maintain data confidentiality.

5. Your Rights

  • You may request access, updates, or deletion of your personal information by contacting us.

  • You may opt out of marketing emails at any time.

6. Cookies & Tracking

We use cookies to enhance user experience. You can manage cookie settings in your browser.

7. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website.